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At Peacefulglowor, we are committed to providing high-quality SEO and analytics services. We understand that sometimes circumstances change, and we want to ensure that our clients are satisfied with our services. This Return Policy outlines the terms and conditions under which refunds and cancellations may be requested.
We stand behind the quality of our work and strive to exceed your expectations. If you are not satisfied with our services, we encourage you to contact us immediately so we can address your concerns and work toward a resolution. Our goal is to ensure that you receive the value and results you expect from our services.
Refund requests are evaluated on a case-by-case basis. To be eligible for a refund, the following conditions must be met:
The refund request must be submitted within 14 days of the initial service purchase or contract signing.
The client must provide a detailed explanation of why the services did not meet expectations or why the refund is being requested.
The client must have given us a reasonable opportunity to address any concerns or issues with the services provided.
No significant work has been completed or delivered as part of the service agreement.
Certain services and circumstances are not eligible for refunds, including but not limited to:
Services that have been substantially completed or delivered, including completed audits, reports, or implementation work.
Custom strategy development or consulting services where significant time and resources have been invested.
Third-party costs incurred on behalf of the client, such as advertising spend, tool subscriptions, or other external expenses.
Services purchased at a discounted rate or as part of a promotional offer.
Monthly retainer services after the first month of service has been completed.
Services where the client has failed to provide necessary access, information, or cooperation required to complete the work.
Clients may cancel services at any time by providing written notice. The following terms apply to cancellations:
For one-time projects: Cancellations must be made before work has commenced. Once work has begun, the client will be responsible for payment for work completed up to the point of cancellation.
For ongoing services or retainers: Clients must provide 30 days' written notice of cancellation. The client will be responsible for payment for the full notice period, regardless of whether services are utilized during that time.
For long-term contracts: Cancellation terms will be as specified in the individual service agreement. Early termination may result in cancellation fees as outlined in the contract.
If your refund request is approved, the refund will be processed according to the following procedure:
Refunds will be issued to the original payment method used for the purchase within 10-14 business days of approval.
Partial refunds may be issued if some work has been completed but the full scope of services has not been delivered.
The refund amount will be determined based on the work completed, resources invested, and the specific circumstances of the request.
You will receive a confirmation email once the refund has been processed.
If you have a concern about our services or a refund request, we encourage you to contact us directly first. We are committed to working with our clients to resolve any issues amicably and fairly. Most concerns can be addressed through open communication and a willingness to find a mutually acceptable solution.
If a dispute cannot be resolved through direct communication, both parties agree to attempt mediation before pursuing any legal action. Mediation will be conducted by a mutually agreed-upon neutral third party, and both parties will share the costs of mediation equally.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. If we make significant changes to services you have already purchased, we will notify you in advance and work with you to ensure a smooth transition or provide alternative solutions.
In the event that we are unable to deliver services due to circumstances beyond our control, such as technical failures, natural disasters, or other force majeure events, we will work with you to reschedule services or provide a prorated refund for services not delivered.
Payment for services is due according to the terms specified in your service agreement or invoice. Late payments may result in suspension of services until payment is received. We reserve the right to charge interest on overdue accounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
If payment is not received within 60 days of the due date, we reserve the right to terminate services and pursue collection of outstanding amounts, including any collection costs and legal fees incurred.
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.
We encourage you to review this Return Policy periodically to stay informed about our refund and cancellation procedures. The "Last Updated" date at the top of this page indicates when the policy was last revised.
If you have any questions about this Return Policy or wish to request a refund or cancellation, please contact us at:
Peacefulglowor
640 S San Vicente Blvd Suite 478
Los Angeles, CA 90048
Phone: (310) 475-6560
Email: message@peacefulglowor.world
Please include your order number, contact information, and a detailed explanation of your request. We will respond to all refund and cancellation requests within 3-5 business days.
This Return Policy is part of our overall Terms of Use and should be read in conjunction with those terms. In the event of any conflict between this Return Policy and the Terms of Use, the Terms of Use shall prevail.
By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.
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